Privacy Policy

What is this Privacy Policy for?

This privacy policy is for Sercle Ltd. and governs the privacy of its users who choose to access it’s website.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way Sercle Ltd processes, stores and protects user data and information will also be detailed within this policy.

1. THE WEBSITE

Sercle Ltd and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Sercle Ltd complies with all UK national laws and requirements for user privacy.

2. USE OF COOKIES

Sercle Ltd uses cookies to better the users experience while visiting the website. Where applicable Sercle Ltd uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within Sercle Ltd.

Users are advised that if they wish to deny the use and saving of cookies from Sercle Ltd on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from Sercle Ltd and its external serving vendors.

Sercle Ltd uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [https://www.google.com/privacy.html].

Other cookies may be stored to your computer’s hard drive by external vendors when Sercle Ltd uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

3. CONTACT & COMMUNICATION

Users contacting Sercle Ltd and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR). Every effort has been made to ensure a safe and secure form to email submission process but advice users using such form to email processes that they do so at their own risk. Your details are not passed on to any third parties.

4. EXTERNAL LINKS

Although Sercle Ltd only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout Sercle Ltd.

The owners of Sercle Ltd cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and Sercle Ltd and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

5. SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that Sercle Ltd and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Sercle Ltd nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Sercle Ltd may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

6. SHORTENED LINKS IN SOCIAL MEDIA

Sercle Ltd and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs..

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by Sercle Ltd and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore Sercle Ltd and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

7. WEBSITE REGISTRATION INFORMATION

Domain Name: SERCLESOFTWARE.COM
Registry Domain ID: 2362064059_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.meshdigital.com
Registrar URL: http://www.domainbox.com
Updated Date: 2019-10-11T00:00:00Z
Creation Date: 2019-02-19T00:00:00Z
Registrar Registration Expiration Date: 2022-02-19T00:00:00Z
Registrar: MESH DIGITAL LIMITED
Registrar IANA ID: 1390
Registrar Abuse Contact Email: support@domainbox.com
Registrar Abuse Contact Phone: +1.8779770099
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID: REDACTED FOR PRIVACY
Registrant Name: REDACTED FOR PRIVACY
Registrant Organization: 
Registrant Street: REDACTED FOR PRIVACY
Registrant City: REDACTED FOR PRIVACY
Registrant State/Province: 
Registrant Postal Code: REDACTED FOR PRIVACY
Registrant Country: GB
Registrant Phone: REDACTED FOR PRIVACY
Registrant Phone Ext: REDACTED FOR PRIVACY
Registrant Fax: REDACTED FOR PRIVACY
Registrant Fax Ext: REDACTED FOR PRIVACY
Registrant Email: https://webform.meshdigital.com
Admin Email: https://webform.meshdigital.com
Tech Email: https://webform.meshdigital.com
Name Server: ns.heartinternet.uk
Name Server: ns2.heartinternet.uk
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
 Last update of WHOIS database: 2019-10-31T07:28:17Z 
For more information on Whois status codes, please visit https://icann.org/epp

8. Data Security

What information will we use?

All information processed through Sercle Ltd is only used to manage marketing information with customers that have consented.

How we can use your information?

We have full system visibility when providing technical support to make sure we can provide the best support level possible.

The period for which we will keep your information?

We back up your data daily for disaster recovery purposes. We keep this data indefinitely until you decide to terminate your subscription in line with our software license agreement.

Who will we share your information with?

We do not share your information with any third parties.

Your choices and rights

You have the right to request:

A copy of that personal data
That anything inaccurate in your personal data is corrected immediately
information about how your personal data is processed
Raise an objection about how your personal data is processed
Request that your personal data is erased if there is no longer a justification for it
Ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests or complaints get in contact with our Privacy Team: privacy@serclesoftware.com

The DPO provides independent advice and monitoring of our use of personal information.

You can also make a complaint to the Information Commissioner, who is an independent regulator.

Policy Updated on 01/08/2023